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Training Services & Training Resources

A taste of some of our products and services, including Training Courses, Training DVDs and of course DISC ADVANCED®

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commented on "Right Words at the Right Time...Customer Service Recovery for Business"
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Right Words at the Right Time...Customer Service Recovery for Business
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Right Words at the Right Time...Customer Service Recovery for Business
$935.00

This valuable training equips your front line staff with a step-by-step process for turning frustrations or complaints into understanding and solutions.

16 February 2015
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commented on "More Than a Gut Feeling IV 2014 Version"
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More Than a Gut Feeling IV 2014 Version
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More Than a Gut Feeling IV 2014 Version
$979.00

The all-time best selling Training Resource on BEHAVIOURAL INTERVIEWING … REVISED & UPDATED!

16 February 2015
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commented on "Leadership Feedback"
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Leadership Feedback
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Leadership Feedback
$869.00

What employees want to tell you...but don't!

4 November 2014
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commented on "The Practical Coach 2nd edition (2014 update)"
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The Practical Coach 2nd edition (2014 update)
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The Practical Coach 2nd edition (2014 update)
$935.00

The new version of the best selling employee coaching programme

10 September 2014
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commented on "DISC ADVANCED®"
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DISC ADVANCED®

DISC ADVANCED®

Yvonne Kroon is an Accredited Facilitator and Consultant

10 December 2013
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commented on "UPDATED! The New Business of Paradigms - Second Edition"
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UPDATED! The New Business of Paradigms - Second Edition
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UPDATED! The New Business of Paradigms - Second Edition
$979.00

A new look for a timeless message! Completely Updated with NEW stories!!

4 November 2013
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commented on "Boomerang"
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Boomerang
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Boomerang
$495.00

Use the reciprocity urge to create happy customers and cooperative teams

20 September 2013
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commented on "Communication Counts: Speaking and Listening for Results"
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Communication Counts: Speaking and Listening for Results
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Communication Counts: Speaking and Listening for Results
$979.00

6 common communication errors and how how to avoid them.

8 February 2013
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commented on "Tell Me A Story: A Powerful Way to Inspire Action"
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Tell Me A Story: A Powerful Way to Inspire Action
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Tell Me A Story: A Powerful Way to Inspire Action
$979.00

Inspire and motivate though the power of story telling!

1 February 2013
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commented on "Leadership: What's Trust Got To Do With It? 2nd Edition"
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Leadership: What's Trust Got To Do With It? 2nd Edition
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Leadership: What's Trust Got To Do With It? 2nd Edition
$825.00

This Brand NEW Edition of the popular original is a must see for every organisation!

17 January 2013
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Uncategorised 1
Accountability 2
Assertiveness 1
Attitude 5
Call Centres 1
Change 4
China 1
Coaching 5
communication 6
Communication Workshop 1
Culture 1
Customer Service 3
Customer Service Workshop 1
Delegation 1
DISC ADVANCED® 1
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Emotional Intelligence Course 1
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Interviewing 3
Leadership 8
Leadership Skills Workshop 1
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Session Starter 3
Teamwork 5
Time Management 2
Time Management Workshop 1
Various - Series 1
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