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commented on "Attitude is Everything (Just a Call Away Series)"
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Attitude is Everything (Just a Call Away Series)
$654.50
Jackson Smith's wife has just gone into labour with the couple's first child, and like most new fathers, he's desperate to be there. The only problem is he's stuck in another state and has missed his plane home. With the next flight not being until the following morning, Jackson calls another airline to see if they can help out.
Through Billy at the Call centre we discover how our attitudes can profoundly affect the lives of other people.
Key Points:
- Communicate using more than words
- Appreciate the importance of first impressions
- Be, and sound, sincere and interested
- Listen actively
- Turn prospects into advocates
- Feels good about offering great service
Duration: 15 Minutes
Support Material Included
Preview Online
Item added 16 January 2013
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