The New Version of the best selling employee coaching programme ever, The Practical Coach 2, takes managers step by step through the three most critical times for performance intervention. It covers:
Coaching on personal habits and hygiene
Avoiding employee's defensive "sidetracks"
Positive ways to reward and encourage peak performance
The simplicity of "letting employees know that what they do, matters to you," remains the powerful central message for those who supervise others. The Practical Coach 2 identifies the three most critical times to intervene as a coach; When you see: GOOD work, POOR work .... and a DEAD END road.
The programme is as human as it is practical, for good reason. When faced with coaching an employee about poor hygiene or dealing with someone's personal life affecting their work life, a coach must "proceed with caring." The most common defensive "sidetracks" a coach may encounter are also covered.
The Practical Coach 2 will teach supervisors how to:
REWARD good work - When you see it, say it.
CORRECT poor work - Make it private, and positive.
TURN AROUND dead-end performance - The Two Minute Challenge