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commented on "Remember Me? 3E"
on www.kroontrainingservices.com.au
http://www.kroontrainingservices.com.au/gallery/Customer%2BService/remember-me-3e/232458
There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences. This programme hits the mark, as viewers can relate to the customer.
Benefits:
- Shows examples of poor service from the customer's point-of-view
- Gives insights into customer behavior and the basic service they expect
- Improves customer retention and business return in a simple, straight-forward manner
This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments.
Duration: 10 Minutes, plus meeting opener and closer
PREVIEW ONLINE HERE
Includes Support Material
Item added 16 November 2012
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