There are lots of ways to make customers feel welcome and appreciated. Unfortunately, the customer in this program doesn't experience any of them. In the end, though, he wins. He takes his business elsewhere and tells many people about his bad experiences. This programme hits the mark, as viewers can relate to the customer.
Shows examples of poor service from the customer's point-of-view
Gives insights into customer behavior and the basic service they expect
Improves customer retention and business return in a simple, straight-forward manner
This 3rd Edition has also been expanded to include Meeting Opener and Meeting Closer segments.
Duration: 10 Minutes, plus meeting opener and closer