Learn how much can be lost when team members are careless, don't pull together and don't put the customer's needs first. As the all too familiar drama unfolds, participants see how listening to clients' needs and expectations, clarifying inter and intra departmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
The ending of the story is left open-ended so that viewers' imaginations are challenged and they can discuss:
Why efficient teamwork has everything to do with customer satisfaction, job satisfaction and company survival.
Why every employee in every department must focus on the needs of the customer -no matter who they are.