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commented on "Communicating Non-Defensively - 2nd Edition"
on www.kroontrainingservices.com.au
http://www.kroontrainingservices.com.au/gallery/communication/communicating-nondefensively-2nd-edition/238765?view=list&order=default
This programreminds viewers that when comments and opinions get passed around that are potentially defensive the focus should be on behavioural patterns, so the receiver has less reason to receive it personally. The video workshop shows that all of us must be responsible for how we deliver and receive messages, as well as the symptoms and consequences of inappropriate defensiveness.
Through visuals and exercises, participants will learn:
- How to disengage from a defensive position
- How to empathize and disarm a defensive person
- How to inquire and focus on the issues
- How to disclose ones own needs and goals non-defensively
- How to depersonalize the issues
Duration 19 Minutes
PREVIEW A CLIP ONLINE HERE
Includes Support Material
Item added 29 November 2012
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